Mockberg

Can I change/cancel a confirmed order?

Uppdaterad

It is usually not possible to change or cancel an order that you have already confirmed.

This is because orders are automatically sent to our warehouse for processing.
Since our warehouse works both on weekends and evenings, handling is usually very fast.

If you cancel your order and contact our customer service immediately with your order number, there is a chance that your order can be canceled or changed before it is shipped.

Read more here about how to cancel an order that has already been started/shipped by our warehouse here!

Read more about our return policy here.
Read more about how to create a return here.

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