If you have purchased your jewelry from a retailer, you need to go directly to that retailer for any issues. If you have purchased your jewelry from us, you can file a claim through our website. See below for information on how to do so.

You can create a complaint case by selecting "Complaint" here!

NB! If you do not get any search results, please check the information below.

Our Reference* is the 5-digit order number you received in your order confirmation, see picture below.

Email* is the email address you used when placing your order.
You will also find the 5-digit order number on your packing slip, under 'Your order number'.

Example: The reference number you should enter can also be found in the subject of your order confirmation email.